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Return And Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All return fees are payable payable by the customer unless the order has arrived damaged or defective

Personalised items are bespoke items which cannot be refunded

Returns
To start a return, you can contact us at hello@arrowgiftco.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address
Arrow Gift Co
unit 25-26 Wheathill Industrial Estate
Liverpool
L27 0YA

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and process a replacement if necessary.

Exchanges
Unfortunately we do not offer any exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take up to 5 working days for funds to appear in your account.

 

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